Terms of Service
Effective Date: December 1, 2024
1. Acceptance of Terms
By accessing and using Prime Mailbox services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Prime Mailbox provides virtual address services that allow customers to receive, view, and manage their postal mail through our digital platform. Our services include mail receipt, scanning, forwarding, and storage solutions.
3. User Accounts
To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for safeguarding your password and all activities that occur under your account.
4. Service Fees
Prime Mailbox operates on a subscription-based model. Fees are charged monthly or annually as selected by the customer. Additional fees may apply for premium services such as express forwarding or extended storage.
5. Privacy and Mail Handling
We take the privacy and security of your mail seriously. All mail handling is conducted by verified partners who undergo background checks. Mail is scanned and stored securely with encryption protocols.
6. Partner Network
Our service relies on a network of verified mailbox partners. These partners are independent contractors who provide address services under our supervision and quality standards.
7. Prohibited Uses
You may not use our service for illegal activities, to receive prohibited items, or in any way that violates local, state, or federal laws. Prime Mailbox reserves the right to refuse service for any reason.
8. Limitation of Liability
Prime Mailbox's liability is limited to the monthly subscription fee paid by the customer. We are not responsible for lost, damaged, or delayed mail beyond our control.
9. Termination
Either party may terminate the service agreement with 30 days' notice. Upon termination, any remaining mail will be forwarded to your designated address or returned to sender.
10. Changes to Terms
Prime Mailbox reserves the right to modify these terms at any time. Users will be notified of significant changes via email and continued use of the service constitutes acceptance of the new terms.
11. Governing Law
This agreement is governed by the laws of the State of New York. Any disputes arising from this agreement shall be resolved through binding arbitration.
Contact Information
Prime Mailbox Customer Service
Email: legal@primemailbox.com
Phone: 1-800-MAILBOX
Address: 123 Business Ave, New York, NY 10001