CONTACT US
Get In Touch
Customer Support
Email: support@primemailbox.com
Hours: Monday - Friday, 9AM - 6PM EST
Billing & Subscriptions
Email: billing@primemailbox.com
Hours: Monday - Friday, 9AM - 5PM EST
Partner Inquiries
Email: partners@primemailbox.com
For landlords interested in joining our network
Business Address
Prime Mailbox LLC
123 Business Street
New York, NY 10001
United States
Send Us a Message
Frequently Asked Questions
How quickly do you process mail?
We typically upload mail photos within 24 hours of receipt. Processing times for forwards, scans, and destruction vary but are usually completed within 1-2 business days.
What types of mail do you accept?
We accept letters, documents, magazines, and small packages. We do not accept hazardous materials, perishables, or items prohibited by shipping regulations.
How do I activate my subscription?
Currently in MVP phase, please contact our billing team at billing@primemailbox.com to set up your subscription manually.
Can I change my service address?
Yes, address changes can be arranged. Please contact customer support for assistance with relocating your service.
Do you offer refunds?
We offer prorated refunds for unused subscription time. Please contact billing@primemailbox.com for refund requests.
Need immediate assistance? Email us at support@primemailbox.com